Refund policy

Last Updated: November 03, 2026

1. Eligibility for Return

You may request a return within 30 calendar days after you receive the item. To qualify for return:

• Items must be unused, undamaged, in original condition and original packaging.
• Customized, personalized, clearance and final-sale items are non-returnable and non-refundable.

2. How to Start a Return

Before returning goods, you must contact our customer support at support@Talenshop.us to get a return authorization number (RA#). Please include your order number and reason for return in the email. Returns sent without RA# will not be accepted.

3. Return Shipping Cost

Unless the return is caused by our error (wrong item, defective product), the customer is responsible for return shipping fees. Original shipping cost is non-refundable.

4. Inspection & Refund

After we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds will be processed to your original payment method. Refund arrival time depends on your payment provider’s processing cycle, usually 3–10 business days.

5. Damaged or Wrong Items

If you receive damaged goods or incorrect items, please send clear photos of the package and product to support@Talenshop.us within 7 days after delivery. We will arrange replacement or refund for you at no extra cost.

6. Exchanges

Exchange service is subject to inventory availability. You can contact support to check stock.

7. Contact Us

Shop Name: Talenshop Phone: 646-203-0793 Email: support@Talenshop.us Address: 237 Terry Lane, NEW YORK, NY 10001 United States Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)